Choose this area if you have a question about this game, or an issue with prizing. You will leave the Best Buy site, and be taken to our online customer service team. In order to contact us, you’ll be asked to log in using this game’s registration. If you haven’t registered, please do so now, before heading to the customer support area.

Click here to go to the customer service area.

FAQ

What happens if my team scores more points than Brian Dunn’s team?

By outscoring Brian Dunn, you become eligible for the weekly sweepstakes prize drawing. For each point you beat Brian’s team by, you will receive one entry into our weekly sweepstakes prize drawing for a chance to win great prizes. For example, if you beat Brian Dunn by 50 points, you’ll have 50 entries into the drawing.

What happens if my team doesn’t score more points than Brian Dunn’s team?

Unfortunately, it’s back to the drawing board. Regroup and come back stronger next week.

How many teams can I have?

You are allowed one team roster per week.

Can I change my roster after I create it?

You can change your team roster as many times as you like until your players lock for the week.

When do my players lock for the week?

Players lock 15 minutes before the kickoff of their respective game that week (for example, if you want to change a player whose first game starts at 1:00 p.m. ET, you have to submit the change before 12:45 p.m. ET on that game day). Game schedules vary throughout the NFL Regular Season, and game times frequently change, so we recommend verifying the week’s game schedule if you have any concerns about a player’s lock time.

Will my roster automatically roll over from week to week?

No, you will need to submit a new team roster each week to play. Your rosters do not carry over from one week to another. And your sweepstakes entries do not carry forward for one week to future weekly sweepstakes prize drawings.

Does the Best Buy Weekly Football Challenge feature live scoring?

Currently the Best Buy Weekly Football Challenge does not feature live scoring; all results are updated on Tuesday mornings when the new NFL week starts. Your score can be emailed to you each week. Be sure to check your account settings to verify that you’re getting the results email by clicking on My Account in the upper right hand corner of most game pages.

When will my team’s results be posted?

All results are updated on Tuesday mornings for the prior week’s games.

How much does the Best Buy Weekly Football Challenge cost to play?

It’s completely FREE.

Where can I find the scoring system for the Best Buy Weekly Football Challenge?

The scoring system can be found by hovering over the “Scoring System” link on the game home page. You can also find it in the Official Rules.

Is there a limit on the number of groups I can create or join?

Yes, each user can create or join up to 10 groups.

Is there a limit on the number of users that can be in the same group?

No, a group can be as big as you want it to be.

Where can I find player stats?

Players’ box scores are not displayed on the site, but we do display the total game points a player has earned for a given week.

How will I know if I’ve won a prize?

You will be contacted via e-mail or via the postal service if you have won a prize, please take steps to ensure that your account information is accurate by clicking on My Account in the upper right hand corner of most game pages.

What’s the Bonus player?

It’s any player not already on your roster. The Bonus player can be from any position.

What if the player I want to choose isn’t listed?

In order to make the player list manageable, we don’t list every single player at each position. You’ll need to make the best team possible with the list of players we’ve provided.

What’s the Tag player?

You will tag one player each week. That player’s points will double for that week.

Does playing in a group change my chances of winning prizes?

Groups will track your head to head results against your friends. Playing in a group does not change your chances of winning any prize.

How do you define a "week"?

A week begins at 12:00:01 a.m. ET on a Tuesday and ends at 11:59:59 a.m. ET on the next Monday; except for the first week, which will begin at 2:00:01 p.m. ET on September 8, 2011, and the last week, which will end at 4:15:00 p.m. ET on January 1, 2012.